At Grossia, we are committed to delivering high-quality beauty and personal care products with a smooth shopping experience. Please read our shipping and return policies carefully before placing an order.

Shipping Policy

Order Processing

  • All orders are processed within 24–48 hours (excluding Sundays and public holidays).
  • Once your order is confirmed, you will receive a confirmation message/email.

Delivery Time

  • Standard delivery timeline: 3–7 business days across India.
  • Delivery time may vary depending on your location, courier availability, or unforeseen circumstances.

Shipping Charges

  • Free shipping may be available on orders above a certain value (if applicable).
  • A standard shipping fee may apply to orders below the minimum value.

Order Tracking

  • Once your order is shipped, tracking details will be shared via SMS/email.
  • You can track your order using the provided tracking link.

Delays

  • Delivery delays may occur due to:
    • High demand or sale periods
    • Weather or logistics issues
    • Remote location delivery constraints

Return & Refund Policy

Eligibility for Returns

We accept returns only under the following conditions:

  • Product received is damaged, defective, or leaking
  • Wrong product delivered
  • Product is expired or near expiry

Important: An unboxing video is mandatory as proof for any return request.

Non-Returnable Items

Due to hygiene and safety reasons, the following items are not eligible for return:

  • Opened or used products
  • Personal care items (e.g., creams, serums, masks, etc.)
  • Products without original packaging

Return Request Timeline

  • You must raise a return request within 48 hours of delivery.
  • Requests after this period may not be accepted.

How to Request a Return

To initiate a return, please contact us with:

  • Order ID
  • Product images/videos (clearly showing the issue)
  • Unboxing video (mandatory)

Email: support@grossia.in

Refund Process

  • Once the returned product is verified, the refund will be processed within 5–7 business days.
  • Refund will be issued to:
    • Original payment method, or
    • Store credit (if applicable)

Replacement Policy

In case of damaged or incorrect items, we may offer:

  • Replacement (subject to availability), or
  • Full refund

Important Notes

  • Grossia reserves the right to reject returns that do not meet the above conditions.
  • Minor packaging damage during transit (without product damage) may not qualify for return.
  • Customers must ensure correct shipping address and contact details.

Contact Us

For any queries related to shipping or returns, feel free to contact our support team: